Refunds and/or exchanges of tangible goods can be looked at on a case-by-case basis. To open up an inquiry with us regarding a refund or exchange, you can contact us at genesislopezllc@gmail.com. You may cancel a subscription service at anytime through our website or via email at genesislopezllc@gmail.com. 

It is possible to cancel an order that has not yet shipped

Refunds to subscriptions only apply to those who submit a cancellation request before their renewal date and were charged already.

We make it our priority to have you added to the subscription you purchased however, you (the buyer) are responsible for following back the account you are subscribed to. 

This refund policy applies to all products that can be purchased on this site including but not limited to physical merchandise, Fitness Plans, Instagram subscription, and/or Snapchat subscription.

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Contact (305)707-0712